Things to Do When SaaS Provider Shuts Down Services

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Although cloud vendors constitute one of the rapidly growing businesses in the IT world, many of these businesses shut down within a few years of their operation. Before choosing a vendor, it is advised that you check for the financial stability of the company. However, many apparently financially stable companies have also failed to cope with the fast demands.

So, the fear that your SaaS hosting provider may well shut down its services is not completely unfounded. Incidentally, according to research by Gartner analysts, it is expected that almost a quarter of the vendors will eventually declare bankruptcy. They will either discontinue their operations or will be bought over.

To deal with this threat, there are of course some precautions that you can look into. It is rare for the big cloud vendors to go out of business; at the same time, it is not entirely impossible. Amazon, for instance, has recently undergone a severe outage which ended up affecting many users on the East Coast of the U.S. this implies that there is no guarantee that your data will always be accessible and secure even if you manage to sign up with the most highly rated cloud vendors.

Here are some guidelines that you can follow to prevent such a situation from happening:

1. To begin with, you need to devote time thinking about how you will handle a termination of your relationship with any vendor even before signing on the agreement.

- While you consider other important factors like scalability, security and reliability when selecting a provider, you should also find out who has access to your data and what happens once the relationship is over. This is because the terms of discontinuation may be different for different providers. So, in case a vendor shuts down for some reason or becomes bankrupt, you need to know what happens to the data.

- You should know whether you can get the critical data out and the means by which this can be accomplished.

- Another important thing to investigate, when you have the vendor as your principal backup, is whether the provider will destroy the data when this relationship ends. In other words, when making the contract, you must look into all these aspects to make sure data retrieval is hassle-free.

- You should be able to restore data in multiple ways, either by downloading applications and data or using tapes. Downloading is a challenge if all business data gets stored in the cloud.

- Finally, you must be aware of your vendor’s backup provisions. You need to know how frequently the backups are carried out and location of the site where it is being stored. It is necessary to verify if this data is getting encrypted in transit. You must also find out how long the provider will maintain the backups and whether it is possible to perform an incremental restoration.

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2. Another important suggestion to avoid facing a crisis situation when your SaaS provider becomes bankrupt is to find another reliable vendor. This new vendor however must be capable of shifting all the data from your existing provider to its storage systems. When there is colossal data involved, the process of transfer may take up reasonable amount of time. This is not desirable because for each hour that you spend doing this; you can lose out on huge revenues. Your credibility suffers as does your business reputation.

3. When faced with the possibility of your vendor going out of business, you can try to search for a vendor which can be your immediate backup for the time being. So, there must be a solid backup and data recovery plan even before you sign up. Without business continuity provisions and a sound disaster management strategy, you will end up facing tremendous losses. You may be denied access to your mission-critical data and services and your customer data may well be under threat. Traditional data recovery plans are usually expensive. They are also not capable of preventing complete data loss and may not be able to get your business back soon enough. But, one should not lose hope as there are many services out there which have reasonable rates. They will let you store the source codes and create instructions for two separate places and they will have production servers which can go live if needed. So, you will be free to transfer the data from time to time once you have uploaded the data to the existing SaaS provider.

4. Besides, there are many practices to ensure that you can mitigate risks of data loss if the provider suddenly stops its operations. You may identify data which is critical and then make sure these are properly backed up. While all the business data may be in a cloud, there should be provisions to store data and apps on-site as well using external devices. When transferring data to a cloud vendor, your duty is to make sure the vendor is secure. So, you need to investigate its security measures to be sure its data centers are protected and disaster proof. Servers need to be secure from external attacks and people with a motive to steal customer data. It is recommended that you choose vendors which have easy backup options; at the same time, you should maintain your own backups.

Author Bio:-

CloudOYE is a leading provider of Saas hosting in India, offering a range of data center, cloud hosting, and email hosting solutions to the line of the businesses. To know more about our different offerings, you can connect with our experts, or have an online chat with them.



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